Known Issues

Here you will find the current list of known ACTS issues.  Wherever possible, we will list a temporary workaround and when we expect to resolve the issue.

IssueSolution or Temporary Workaround
Blank ReportsWe are aware of an issue in which users may receive a blank report even though they requested to only receive reports with data.
We are working on a fix, but in the meantime please convert the reports to queries and send them through query delivery.
Report Error MessageWe are aware of an issue in which users occasionally receive an “Out of Memory” error when logging into ACTS|O&G and when running formatted reports (including those viewed in the Asset Explorer).
If you receive this error message, please close your web browser and open a new one in order to clear this error message.
We are working to resolve this issue permanently and appreciate your patience.

If you have any questions or issues not listed here, please contact us.